

Van Haren Publishing publishes easy to access publications on Best Practices that are developed by professionals and quality-reviewed by many other experts.
Meer over Van Haren Learning Solutions a.o.ITIL 4 Foundation Courseware
Samenvatting
Our material is currently pending accreditation and will be available for training once the release date for training is made available.
- High-quality courseware supplemented with additional reference materials
- Presentations in PPT (always free for partners)
- Sample questions
- Sample exam and rationale
- Syllabus and Glossary
- Pre-course reading material
- Free branding functionalities
Trefwoorden
Specificaties
Inhoudsopgave
U kunt van deze inhoudsopgave een PDF downloaden
Agenda
- Introductie
- Key Concepts van Service Management
- Vier dimensies van Service Management
- Het ITIL Servicewaardensysteem
- ITIL-Basisprincipes
- Service Management Practices
- Opdrachten
Sample paper 1
Sample paper 2
Syllabus
Glossary