

Van Haren Publishing publishes easy to access publications on Best Practices that are developed by professionals and quality-reviewed by many other experts.
Meer over Van Haren Learning Solutions a.o.ITIL 4 Foundation Courseware
Samenvatting
Our material is currently pending accreditation and will be available for training once the release date for training is made available.
- High-quality courseware supplemented with additional reference materials
- Presentations in PPT (always free for partners)
- Sample questions
- Sample exam and rationale
- Syllabus and Glossary
- Pre-course reading material
- Free branding functionalities
Trefwoorden
Specificaties
Inhoudsopgave
U kunt van deze inhoudsopgave een PDF downloaden
-Key Concepts of Service Management
-The four dimensions of service management
-The ITIL service value system
-ITIL guiding principles
-ITIL management practices
Exercises
Sample paper 1
Syllabus
Literature mapping with ITIL 4 Pocketguide