Six Sigma for Dummies

Foreword
Introduction

Part I: Six Sigma Basics
1. Defining Six sigma
2. Examining the Principles and Language of Six Sigma
3. Pinpointing the Essentials of Six Sigma

Part II: Understanding and Enacting the Breakthrough Strategy (DMAIC)
4. Finding the Pain — Defining Projects
5. Measuring the Gaps
6. Measuring Capability
7. Separating the Wheat from the Chaff
8. Quantifying the Critical Few
9. Achieving the Objective
10. Locking in the Gains

Part III: The Six Sigma Tool and Technology Landscape
11. Identifying Six Sigma Practitioner Tools
12. Mastering Six Sigma Manager Tools

Part IV: The Part of Tens
13. Ten Best Practices of Six Sigma
14. Ten Pitfalls to Avoid
15. Ten Places to Go for Help

Appendix: Glossary
Afterword

Index