How transformation executives sleep so well

Preface 7
Meeting the founder 11
Talking to Tina about technology 15
Speaking to Stan in Strategy 19
Discussing data with Danielle 23
Hearing Henry about HR 27
Summarizing day 1 31

The next day: the Transformation Executive 37
1. Don’t ask for opinions but for verifiable facts 41
2. Validity & reliability: ask 100 people. Or more. 47
3. Focus the attention: only 20% underperform 51
4. It's not being unwilling but being uninformed 55
5. Ambition: the 20-55-25 rule 59
6. 50% (might) say 'yes' but think 'no' 63
7. Realistic managers unknowingly overcharge 67
Summarizing day 2 71

8. The crowd sets six times smarter targets 75
9. Focus: the 20-50 rule 81
10. Everyone does something else right 85
11. The joy of postponing non-priorities 89
12. Productivity: the 10-75 rule 93
13. Nudging works 97
14. Employees rush to the scene, managers don't 101
Summarizing day 3 105

Reporting to the Founder 109
Acknowledgments 113
Literature 115
Big-4 or Big Tech: Who Drills First? 116