Eleni Lioliou,
Leslie P. Willcocks
Springer International Publishing
e druk, 2019
9783319740447
Global Outsourcing Discourse
Exploring Modes of IT Governance
Specificaties
Gebonden, blz.
|
Engels
Springer International Publishing |
e druk, 2019
ISBN13: 9783319740447
Rubricering
Onderdeel van serie
Technology, Work and Globalization
Levertijd ongeveer 8 werkdagen
Samenvatting
The aim of this book is to investigate the discursive power of two original, theoretical lenses when applied to real outsourcing arrangements and phenomena. The Transaction Cost Economics (TCE) and Foucauldian perspectives are brought to bear on five outsourcing relationships in order to test the application of these discourses to rich qualitative data over the outsourcing contractual life-cycle. This will be the first study illustrating the relevance of Foucauldian concepts of governmentality, discourse and power relations to the study of outsourcing arrangements, and will also incorporate the perspectives of both client and supplier organizations. Using discourse analysis, the objective is to critically deconstruct and provide fresh insight into the normative ‘outsourcing’ discourse that has grown up around global sourcing practices over the last 30 years.
Specificaties
ISBN13:9783319740447
Taal:Engels
Bindwijze:gebonden
Uitgever:Springer International Publishing
Inhoudsopgave
<p>CHAPTER 1 - Exploring Outsourcing, Governance and Discourse </p>
<p>Introduction </p>
<p>Global outsourcing</p>
<p>Case studies and the developing discourse </p>
<p>Conditioning the discourse: client learning and evolution</p>
<p>The centrality of governance </p>
<p>Introducing discourse</p>
<p>Study rationale and structure </p>
<p>The chapters of the book</p>
<p> </p>
<p> </p>
<p>CHAPTER 2 - The Study of Information Technology Outsourcing </p>
<p>Introduction</p>
<p>ITO: Research developments </p>
<p>Governance of the relationship </p>
Relational aspects of governance <p></p>
<p>Further developments and critique </p>
<p>Theory and IT outsourcing: transaction cost economics </p>
The Foucauldian concept of governmentality <p></p>
<p>Foucault and power relations </p>
<p>Conclusion </p>
<p> </p>
<p> </p>
<p>CHAPTER 3 – Inside Global Offshore Outsourcing In Insurance </p>
<p>Introduction </p>
<p>Outsourcing decisions </p>
<p>Client and supplier capabilities </p>
<p>Contract (master services agreement and project descriptions) </p>
<p>Relationship between LION and FDL </p>
<p>FDL Performance </p>
<p> </p>
<p> </p>
<p>CHAPTER 4 – Inside Global Outsourcing in Banking and Finance </p>
<p>Introduction </p>
<p>Outsourcing decisions </p>
<p>Client and supplier capabilities </p>
<p>Formal governance</p>
<p>Relationship between GIB and PV </p>
<p>PV performance </p>
<p> </p>
<p></p>
<p>CHAPTER 5 - Inside Domestic Outsourcing with Multiple Suppliers </p>
<p>Introduction </p>
<p>Outsourcing decisions </p>
<p>Client and supplier capabilities </p>
<p>Contracts </p>
<p>DUTCH’S outsourcing relationships </p>
<p>Supplier performance </p>
<p> </p>
<p> </p>
<p>CHAPTER 6 -The Transaction Costs Economics Discourse </p>
<p>Overview </p>
<p>The LION outsourcing contract from a TCE perspective</p>
<p>Critique of TCE in the LION case </p>
The GIB outsourcing contract from a TCE perspective<p></p>
<p>Critique of TCE in the GB case </p>
<p>DUTCH’s three outsourcing contracts from a TCE perspective</p>
Critique of TCE in the suppler A case<p></p>
<p>Critique of TCE in the suppler B case</p>
<p>Critique of TCE in the supplier C case </p>
Summary: Applying a TCE perspective<p></p>
<p> </p>
<p> </p>
<p>CHAPTER 7 – A Foucauldian Discourse Perspective </p>
<p> </p>
<p>Analysis from a Foucauldian perspective </p>
A Foucauldian perspective on the LION case <p></p>
<p>A Foucauldian perspective on the GIB case </p>
<p>A Foucauldian perspective on DUTCH’s three outsourcing contracts </p>
<p>Summary: Applying a Foucauldian perspective </p>
<p> </p>
<p> </p>
<p>CHAPTER 8 – Conclusion: The Global Outsourcing Discourse </p>
<p> </p>
<p>Introduction </p>
The role of TCE in IT outsourcing studies <p></p>
<p>Learning from a Foucauldian informed perspective </p>
<p>The outsourcing discourse </p>
<p>Conclusion </p>
<p>Introduction </p>
<p>Global outsourcing</p>
<p>Case studies and the developing discourse </p>
<p>Conditioning the discourse: client learning and evolution</p>
<p>The centrality of governance </p>
<p>Introducing discourse</p>
<p>Study rationale and structure </p>
<p>The chapters of the book</p>
<p> </p>
<p> </p>
<p>CHAPTER 2 - The Study of Information Technology Outsourcing </p>
<p>Introduction</p>
<p>ITO: Research developments </p>
<p>Governance of the relationship </p>
Relational aspects of governance <p></p>
<p>Further developments and critique </p>
<p>Theory and IT outsourcing: transaction cost economics </p>
The Foucauldian concept of governmentality <p></p>
<p>Foucault and power relations </p>
<p>Conclusion </p>
<p> </p>
<p> </p>
<p>CHAPTER 3 – Inside Global Offshore Outsourcing In Insurance </p>
<p>Introduction </p>
<p>Outsourcing decisions </p>
<p>Client and supplier capabilities </p>
<p>Contract (master services agreement and project descriptions) </p>
<p>Relationship between LION and FDL </p>
<p>FDL Performance </p>
<p> </p>
<p> </p>
<p>CHAPTER 4 – Inside Global Outsourcing in Banking and Finance </p>
<p>Introduction </p>
<p>Outsourcing decisions </p>
<p>Client and supplier capabilities </p>
<p>Formal governance</p>
<p>Relationship between GIB and PV </p>
<p>PV performance </p>
<p> </p>
<p></p>
<p>CHAPTER 5 - Inside Domestic Outsourcing with Multiple Suppliers </p>
<p>Introduction </p>
<p>Outsourcing decisions </p>
<p>Client and supplier capabilities </p>
<p>Contracts </p>
<p>DUTCH’S outsourcing relationships </p>
<p>Supplier performance </p>
<p> </p>
<p> </p>
<p>CHAPTER 6 -The Transaction Costs Economics Discourse </p>
<p>Overview </p>
<p>The LION outsourcing contract from a TCE perspective</p>
<p>Critique of TCE in the LION case </p>
The GIB outsourcing contract from a TCE perspective<p></p>
<p>Critique of TCE in the GB case </p>
<p>DUTCH’s three outsourcing contracts from a TCE perspective</p>
Critique of TCE in the suppler A case<p></p>
<p>Critique of TCE in the suppler B case</p>
<p>Critique of TCE in the supplier C case </p>
Summary: Applying a TCE perspective<p></p>
<p> </p>
<p> </p>
<p>CHAPTER 7 – A Foucauldian Discourse Perspective </p>
<p> </p>
<p>Analysis from a Foucauldian perspective </p>
A Foucauldian perspective on the LION case <p></p>
<p>A Foucauldian perspective on the GIB case </p>
<p>A Foucauldian perspective on DUTCH’s three outsourcing contracts </p>
<p>Summary: Applying a Foucauldian perspective </p>
<p> </p>
<p> </p>
<p>CHAPTER 8 – Conclusion: The Global Outsourcing Discourse </p>
<p> </p>
<p>Introduction </p>
The role of TCE in IT outsourcing studies <p></p>
<p>Learning from a Foucauldian informed perspective </p>
<p>The outsourcing discourse </p>
<p>Conclusion </p>