Age-Inclusive ICT Innovation for Service Delivery in South Africa

1. Population ageing and ICTs.- 2. Legislative frameworks informing municipal service delivery: the gap between what ought to be and what actually transpires.- 3. A baseline assessment of older South Africans’ mobile phone usage across rural-urban contexts.- 4. The story of developing ICTs to promote holistic service delivery to older persons: The we-DELIVER project.- 5. Data collection tools, analysis and application using ICTs.- 6. Research integrity in a community-based project – a critique of individualised and Western ethical protocols.- 7. Managing diversity in a multi-cultural and multi-lingual environment: The case of the we-DELIVER project.- 8. Feasible ICTs for the community following a bottom-up approach: The example of Yabelana.- 9. Mitigating or inhibiting (intergenerational) relational experiences around older persons’ mobile phone use.- 10. The theory and practice of impact and sustainability: The we-DELIVER project.