

Thomas Hayes (Tom) Davenport Jr. (New York City, 17 oktober 1954) is een Amerikaans academicus en auteur, gespecialiseerd in analytics, business process innovation, knowledge management en artificial intelligence.
Meer over de auteursWorking Knowledge
How Organizations Manage What They Know
Samenvatting
Establishes the vocabulary and concepts in the field of knowledge management. This book examines how various types of companies can understand, analyze, measure, and manage their intellectual assets, turning corporate wisdom into market value. It also presents an approach to catalogue and store knowledge.