PART ONE: MANAGEMENT<br> 1 Managers and Managing<br> 2 The Evolution of Management Thought <br> 3 Values, Attitudes, Emotions, and Culture The Manager as a Person <br><br>PART TWO: THE ENVIRONMENT OF MANAGEMENT <br> 4 Ethics and Social Responsibility <br> 5 Managing Diverse Employees in a Multicultural Environment <br> 6 Managing in the Global Environment <br><br>PART THREE: DECISION MAKING, PLANNING, AND STRATEGY <br> 7 Decision Making, Learning, Creativity, and Entrepreneurship <br> 8 The Manager as a Planner and Strategist <br> 9 Value Chain Management Functional Strategies for Competitive Advantage <br><br>PART FOUR: ORGANIZING AND CONTROLLING <br> 10 Managing Organizational Structure and Culture <br> 11 Organizational Control and Change <br> 12 Human Resource Management <br><br>PART FIVE: LEADING INDIVIDUALS AND GROUPS <br> 13 Motivation and Performance <br> 14 Leadership <br> 15 Effective Groups and Teams <br><br>PART SIX: MANAGING CRITICAL ORGANIZATIONAL PROCESSES<br> 16 Promoting Effective Communication <br> 17 Managing Conflict, Politics, and Negotiation <br> 18 Using Advanced Information Technology to Increase Performance <br> 19 Starting a New Business<br>