Claire (Practice Development Trainer, North Bristol NHS Trust) Boyd,
C Boyd,
Janet Dare
John Wiley & Sons
e druk, 2014
9781118767528
Communication Skills for Nurses
Specificaties
Paperback, 208 blz.
|
Engels
John Wiley & Sons |
e druk, 2014
ISBN13: 9781118767528
Rubricering
Onderdeel van serie
Student Survival Skills
Verwachte levertijd ongeveer 9 werkdagen
Samenvatting
Survive placements and practice with this essential guide for all student nurses.
Providing words of wisdom and advice from real–life student nurses, Communication Skills for Nurses is a handy, portable, and fun introduction to the key communication and interpersonal skills you ll need on placement and as a registered nurse.
Special features:
Developed by students, for students
Clear, straightforward, and jargon–free
Explains how to use your interpersonal skills effectively, communicate with patients with specific conditions, and handle both criticisms and compliments
Features tips and advice from real life nursing students
Examples and questions based on real life nursing and healthcare situations
Specificaties
ISBN13:9781118767528
Taal:Engels
Bindwijze:paperback
Aantal pagina's:208
Uitgever:John Wiley & Sons
Serie:Student Survival Skills
Inhoudsopgave
<p>PREFACE vii</p>
<p>INTRODUCTION ix</p>
<p>ACKNOWLEDGEMENTS xiii</p>
<p>1 MODELS OF COMMUNICATION 1<br />by Claire Boyd and Janet Dare</p>
<p>2 TRANSACTIONAL ANALYSIS 9<br />by Claire Boyd and Janet Dare</p>
<p>3 METHODS OF COMMUNICATION 19<br />by Claire Boyd</p>
<p>4 PRESENTING YOURSELF AND YOUR ORGANISATION 41<br />by Janet Dare, edited by Claire Boyd</p>
<p>5 INTERPERSONAL SKILLS 47<br />by Janet Dare, edited by Claire Boyd</p>
<p>6 TEAM WORK AND THE MULTIDISCIPLINARY TEAM 55<br />by Janet Dare, edited by Claire Boyd</p>
<p>7 COMMUNICATION BARRIERS 61<br />by Janet Dare, edited by Claire Boyd</p>
<p>8 ACTIVE LISTENING 71<br />by Claire Boyd</p>
<p>9 ADMITTING PATIENTS 81<br />by Claire Boyd</p>
<p>10 SITUATION, BACKGROUND, ASSESSMENT, RESPONSE (SBAR) 105<br />by Claire Boyd</p>
<p>11 DOCUMENTATION 119<br />by Claire Boyd</p>
<p>12 MANAGING CRITICISM AND COMPLIMENTS 143<br />by Claire Boyd</p>
<p>13 COMMUNICATION SCENARIOS 159<br />by Janet Dare, edited by Claire Boyd</p>
<p>14 CARE AND COMPASSION IN NURSING 165<br />by Claire Boyd</p>
<p>ANSWERS TO ACTIVITIES AND TEST YOUR KNOWLEDGE 175</p>
<p>INDEX 187</p>
<p>APPENDICES (SEE END OF CHAPTERS LISTED)</p>
<p>APPENDIX 1 HOSPITAL ADMISSION DOCUMENTATION (SEE CHAPTER 9) 93</p>
<p>APPENDIX 2 THE BRISTOL OBSERVATION CHART (SEE CHAPTER 10) 115</p>
<p>APPENDIX 3 OBSERVATION INFORMATION SHEET (SEE CHAPTER 10) 116</p>
<p>APPENDIX 4A AN SBAR PROMPT SHEET (SEE CHAPTER 10) 117</p>
<p>APPENDIX 4B THE SBAR COMMUNICATION TOOL IN POSTER FORMAT (SEE CHAPTER 10) 118</p>
<p>APPENDIX 5 CATHETERISATION CARE PLAN DOCUMENTATION (SEE CHAPTER 11) 126</p>
<p>APPENDIX 6 INTENTIONAL ROUNDING CHECKLIST TOOL FOR FALLS (SEE CHAPTER 11) 128</p>
<p>APPENDIX 7 FALLS RISK ASSESSMENT TOOL (SEE CHAPTER 11) 130</p>
<p>APPENDIX 8 ADULT PATIENT BEDRAIL RISK ASSESSMENT (SEE CHAPTER 11) 131</p>
<p>APPENDIX 9 DAILY PRESSURE ULCER RISK ASSESSMENT TOOL (SEE CHAPTER 11) 132</p>
<p>APPENDIX 10 REVISED VTE RISK ASSESSMENT AUDIT GUIDE (SEE CHAPTER 11) 136</p>
<p>INTRODUCTION ix</p>
<p>ACKNOWLEDGEMENTS xiii</p>
<p>1 MODELS OF COMMUNICATION 1<br />by Claire Boyd and Janet Dare</p>
<p>2 TRANSACTIONAL ANALYSIS 9<br />by Claire Boyd and Janet Dare</p>
<p>3 METHODS OF COMMUNICATION 19<br />by Claire Boyd</p>
<p>4 PRESENTING YOURSELF AND YOUR ORGANISATION 41<br />by Janet Dare, edited by Claire Boyd</p>
<p>5 INTERPERSONAL SKILLS 47<br />by Janet Dare, edited by Claire Boyd</p>
<p>6 TEAM WORK AND THE MULTIDISCIPLINARY TEAM 55<br />by Janet Dare, edited by Claire Boyd</p>
<p>7 COMMUNICATION BARRIERS 61<br />by Janet Dare, edited by Claire Boyd</p>
<p>8 ACTIVE LISTENING 71<br />by Claire Boyd</p>
<p>9 ADMITTING PATIENTS 81<br />by Claire Boyd</p>
<p>10 SITUATION, BACKGROUND, ASSESSMENT, RESPONSE (SBAR) 105<br />by Claire Boyd</p>
<p>11 DOCUMENTATION 119<br />by Claire Boyd</p>
<p>12 MANAGING CRITICISM AND COMPLIMENTS 143<br />by Claire Boyd</p>
<p>13 COMMUNICATION SCENARIOS 159<br />by Janet Dare, edited by Claire Boyd</p>
<p>14 CARE AND COMPASSION IN NURSING 165<br />by Claire Boyd</p>
<p>ANSWERS TO ACTIVITIES AND TEST YOUR KNOWLEDGE 175</p>
<p>INDEX 187</p>
<p>APPENDICES (SEE END OF CHAPTERS LISTED)</p>
<p>APPENDIX 1 HOSPITAL ADMISSION DOCUMENTATION (SEE CHAPTER 9) 93</p>
<p>APPENDIX 2 THE BRISTOL OBSERVATION CHART (SEE CHAPTER 10) 115</p>
<p>APPENDIX 3 OBSERVATION INFORMATION SHEET (SEE CHAPTER 10) 116</p>
<p>APPENDIX 4A AN SBAR PROMPT SHEET (SEE CHAPTER 10) 117</p>
<p>APPENDIX 4B THE SBAR COMMUNICATION TOOL IN POSTER FORMAT (SEE CHAPTER 10) 118</p>
<p>APPENDIX 5 CATHETERISATION CARE PLAN DOCUMENTATION (SEE CHAPTER 11) 126</p>
<p>APPENDIX 6 INTENTIONAL ROUNDING CHECKLIST TOOL FOR FALLS (SEE CHAPTER 11) 128</p>
<p>APPENDIX 7 FALLS RISK ASSESSMENT TOOL (SEE CHAPTER 11) 130</p>
<p>APPENDIX 8 ADULT PATIENT BEDRAIL RISK ASSESSMENT (SEE CHAPTER 11) 131</p>
<p>APPENDIX 9 DAILY PRESSURE ULCER RISK ASSESSMENT TOOL (SEE CHAPTER 11) 132</p>
<p>APPENDIX 10 REVISED VTE RISK ASSESSMENT AUDIT GUIDE (SEE CHAPTER 11) 136</p>