Becoming a Master Manager

PREFACE

INTRODUCTION The Competing Values Approach to Management
-The Evolution of Management Models
-The Competing Values Framework
-Organizing the Learning Process—ALAPA
-Core Competency: Thinking Critically
-Recap and Precourse Assessment

MODULE 1: Creating and Sustaining Commitment and Cohesion
-Understanding Self and Others
-Communicating Honestly and Effectively
-Mentoring and Developing Others
-Managing Groups and Leading Teams
-Managing and Encouraging Constructive Conflict

MODULE 2: Establishing and Maintaining Stability and Continuity
-Organizing Information Flows
-Working and Managing Across Functions
-Planning and Coordinating Projects
-Measuring and Monitoring Performance and Quality
-Encouraging and Enabling Compliance

MODULE 3: Improving Productivity and Increasing Profitability
-Developing and Communicating a Vision
-Setting Goals and Objectives
-Motivating Self and Others
-Designing and Organizing
-Managing Execution and Driving for Results

MODULE 4: Promoting Change and Encouraging Adaptability
-Using Power and Influence Ethically and Effectively
-Championing and Selling New Ideas
-Fueling and Fostering Innovation
-Negotiating Agreement and Commitment
-Implementing and Sustaining Change

CONCLUSION: Integration and the Road to Mastery

INDEX