Talk Lean

Preface
Acknowledgements

Part One: Introduction
1. What the book is about and who it's for
2. All different . . . and all alike

Part Two: Straight to the point in less than a minute: opening your meetings and conversations
3. The benefits of straightforward, straightaway
4. Begin at the end
5. And how are you feeling about announcing this objective?

Part Three: Talking lean DURING the meeting: the keys to productivity
6. Why meetings run rough: the grit in the engine
7. Don't just listen with your ear
8. Responding: first principles
9. The three paths: 1 "HIM/HER" and 2 "ME"
10. The three paths: 3 "US"
11. Dealing with the non-verbal
12. "What do you think?"

The Interactifs Discipline: Schematics
Interactifs Training Programmes
About the author
Index