The Emotionally Intelligent Manager

Introduction

Part One: Learn About the World of Emotional Intelligence
1 Emotions and Reasoning at Work
2 An Emotional Blueprint

Part Two: Understand Your Emotional Skills
3 Read People: Identifying Emotions
4 Get in the Mood: Using Emotions
5 Predict the Emotional Future: Understanding Emotions
6 Do It with Feeling: Managing Emotions
7 Measuring Emotional Skills

Part Three: Develop Your Emotional Skills
8 Read People Correctly: Improving Your Ability to Identify Emotions
9 Get in the Right Mood: Improving Your Ability to Use Emotions
10 Predict the Emotional Future Accurately: Improving Your Ability to Understand Emotions
11 Do It with Smart Feelings: Improving Your Ability to Manage Emotions

Part Four: Apply Your Emotional Skills
12 Managing You: Applying Your Emotional Intelligence Skills
13 Managing Others: Applying Emotional Intelligence Skills with Others
14 Building the Emotionally Intelligent Manager

Appendix 1: Assessing Your Emotional Style
Appendix 2: The Emotional Blueprint
Appendix 3: Further Reading and Updates
Notes
Acknowledgments
About the Authors
Index