John P., Ph.D. Wilson
Kogan Page Ltd
e druk, 2008
9780749450885
The Call Centre Training Handbook
A Complete Guide to Learning and Development in Contact Centres
Specificaties
Gebonden, 336 blz.
|
EN
Kogan Page Ltd |
e druk, 2008
ISBN13: 9780749450885
Rubricering
Levertijd ongeveer 15 werkdagen
Samenvatting
The Call Centre Training Handbook provides line managers, trainers and coaches with practical training and measurement techniques for improving call centre and contact centre performance around the world.
Specificaties
ISBN13:9780749450885
Taal:EN
Bindwijze:Gebonden
Aantal pagina's:336
Uitgever:Kogan Page Ltd