<p><strong>PART 1: OVERVIEW, SAFETY PROCEDURES, AND MEDICAL COMMUNICATION<br></strong>1. Phlebotomy Practice and Quality Assessment<br>2. Communication, Computer Essentials, and Documentation<br>3. Professional Ethics, Legal, and Regulatory Issues<br>4. Infection Control<br>5. Safety and First Aid<br><br><strong>PART 2: ANATOMY AND PHYSIOLOGY OF THE HUMAN BODY<br></strong>6. Medical Terminology, Anatomy, and Physiology of Organ Systems<br>7. The Cardiovascular and Lymphatic Systems<br><br><strong>PART 3: PHLEBOTOMY EQUIPMENT AND PROCEDURES<br></strong>8. Blood Collection Equipment for Venipuncture and Capillary Specimens<br>9. Preexamination/Preanalytical Complications Causing Medical Errors in Blood Collection<br>10. Venipuncture Procedures<br>11. Capillary or Dermal Blood Specimens<br>12. Specimen Handling, Transportation, and Processing<br><br><strong>PART 4: POINT-OF-CARE TESTING AND SPECIAL PROCEDURES<br></strong>13. Pediatric and Geriatric Procedures<br>14. Point-of-Care Collections<br>15. Blood Cultures, Arterial, Intravenous (IV), and Special Collection Procedures<br>16. Urinalysis, Body Fluids, and Other Specimens<br>17. Drug Use, Forensic Toxicology, Workplace Testing, Sports Medicine, and Related Areas<br><br><strong>Appendices:<br></strong>1. NAACLS Entry-Level Phlebotomist Competencies<br>2. Competency Assessment Tracking Checklist<br>3. Finding a Job<br>4. International Organizations<br>5. The Basics of Vital Signs<br> Procedure A5-1 Taking Oral Temperature<br> Procedure A5-2 Taking Aural Temperature<br> Procedure A5-3 Taking Axillary Temperature<br> Procedure A5-4 Assessing Peripheral Pulse Rate<br> Procedure A5-5 Taking Blood Pressure<br> Procedure A5-6 Assessing Respiration Rate<br>6. Hand Hygiene in Health Care Settings: Stay Up-to-Date with the Centers for Disease Control and Prevention (CDC) and the Federal Drug Administration (FDA)<br>7. Common Laboratory Assays, Reference Intervals, and Critical Limits<br>8. Blood Collection and Allowable Volumes from Pediatric and Neonatal Patients<br>9. Cautious Use of Abbreviations, Acronyms, and Symbols<br>10. Formulas, Calculations, and Metric Conversion<br>11. Military Time (24-Hour Clock)<br>12. Basic Spanish for Specimen Collection Procedures<br>13. Answers to Study Questions, Case Studies, and Competency Checklists</p>