Michelle Carey,
Moira Lanyi,
Moira McFadden Lanyi,
Deirdre Longo,
Eric Radzinski,
Shannon Rouiller,
Elizabeth Wilde
e.a.
Pearson Education
e druk, 2014
9780133118971
Developing Quality Technical Information
A Handbook for Writers and Editors
Specificaties
Paperback, blz.
|
Engels
Pearson Education |
e druk, 2014
ISBN13: 9780133118971
Rubricering
Onderdeel van serie
IBM Press
Verwachte levertijd ongeveer 9 werkdagen
Samenvatting
Drawing on IBM's unsurpassed technical communications experience, readers discover today's best practices for meeting nine quality characteristics: accuracy, clarity, completeness, concreteness, organization, retrievability, style, task orientation, and visual effectiveness. Packed with guidelines, checklists, and before-and-after examples, Developing Quality Technical Information, Third Edition is an indispensable resource for the future of technical communication.
Specificaties
ISBN13:9780133118971
Taal:Engels
Bindwijze:Paperback
Uitgever:Pearson Education
Hoofdrubriek:Woordenboeken en taal
Serie:IBM Press
Inhoudsopgave
<ul> <li> <div style="MARGIN: 0px"> Preface </div> </li> <li> <div style="MARGIN: 0px"> Acknowledgments </div> </li> <li> <div style="MARGIN: 0px"> About the authors </div> </li> <li> <div style="MARGIN: 0px"> Part 1. Introduction </div> </li> <li> <div style="MARGIN: 0px"> Chapter 1. Technical information continues to evolve </div> </li> <li> <div style="MARGIN: 0px"> Embedded assistance </div> </li> <li> <div style="MARGIN: 0px"> Progressive disclosure of information </div> </li> <li> <div style="MARGIN: 0px"> The technical writer’s role today </div> </li> <li> <div style="MARGIN: 0px"> Redefining quality technical information </div> </li> <li> <div style="MARGIN: 0px"> Chapter 2. Developing quality technical information </div> </li> <li> <div style="MARGIN: 0px"> Preparing to write: understanding users, goals, and product tasks </div> </li> <li> <div style="MARGIN: 0px"> Writing and rewriting </div> </li> <li> <div style="MARGIN: 0px"> Reviewing, testing, and evaluating technical information </div> </li> <li> <div style="MARGIN: 0px"> Part 2. Easy to use </div> </li> <li> <div style="MARGIN: 0px"> Chapter 3. Task orientation </div> </li> <li> <div style="MARGIN: 0px"> Write for the intended audience </div> </li> <li> <div style="MARGIN: 0px"> Present information from the users’ point of view </div> </li> <li> <div style="MARGIN: 0px"> Focus on users’ goals </div> </li> <li> <div style="MARGIN: 0px"> Identify tasks that support users’ goals </div> </li> <li> <div style="MARGIN: 0px"> Write user-oriented task topics, not function-oriented task topics </div> </li> <li> <div style="MARGIN: 0px"> Avoid an unnecessary focus on product features </div> </li> <li> <div style="MARGIN: 0px"> Indicate a practical reason for information </div> </li> <li> <div style="MARGIN: 0px"> Provide clear, step-by-step instructions </div> </li> <li> <div style="MARGIN: 0px"> Make each step a clear action for users to take </div> </li> <li> <div style="MARGIN: 0px"> Group steps for usability </div> </li> <li> <div style="MARGIN: 0px"> Clearly identify steps that are optional or conditional </div> </li> <li> <div style="MARGIN: 0px"> Task orientation checklist </div> </li> <li> <div style="MARGIN: 0px"> Chapter 4. Accuracy </div> </li> <li> <div style="MARGIN: 0px"> Research before you write </div> </li> <li> <div style="MARGIN: 0px"> Verify information that you write </div> </li> <li> <div style="MARGIN: 0px"> Maintain information currency </div> </li> <li> <div style="MARGIN: 0px"> Keep up with technical changes </div> </li> <li> <div style="MARGIN: 0px"> Avoid writing information that will become outdated </div> </li> <li> <div style="MARGIN: 0px"> Maintain consistency in all information about a subject </div> </li> <li> <div style="MARGIN: 0px"> Reuse information when possible </div> </li> </ul>