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Trefwoord
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Trefwoord: Service-level-agreements
gebondenEngels329 blz.9781787429796
2e druk
31-8-2023
Technology underpins everything we do, and the contracts which underpin the delivery of technology-related services are important from both an economic and social perspective. Meer
e-bookEngels200 blz.9789401806879
1e druk
26-8-2020
andere uitgaves beschikbaar
This book describes version 4 of CATS CM®. This methodology for contract management can be used in both private and public sector organizations, and is valid for both demand and supply side. Meer
e-bookEngels200 blz.9789401812542
1e druk
18-2-2025
andere uitgaves beschikbaar
In this book, the authors draw upon their extensive experiences in small and medium sized organizations to provide a ‘practical and application-oriented path’ to address the many challenges in the world of IT service management. Meer
e-bookEngels198 blz.9789087538774
2e druk
30-8-2012
BiSL, Business Information Services Library, is het framework voor business informatie-management. Dit is de 2de druk van het boek met de beschrijving van het BiSL Framework. Meer
paperbackEngels132 blz.9789401813570
2e druk
8-9-2025
Enhance your expertise in customer experience management with our two-day certified Experience Management (XM) and Xperience Level Agreement (XLA®) Foundation courseware. Meer
e-bookEngels225 blz.9789401805780
1e druk
17-11-2015
andere uitgaves beschikbaar
The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach. Meer
e-bookEngels320 blz.9789401810500
1e druk
10-1-2024
andere uitgaves beschikbaar
This book describes the CATS RVM methodology that proposes realization and verification management as a way to establish the relationship between contract management and project and service management. Meer