The IT factory
Samenvatting
Last year Gartner identified the 10 major forces that are actively reshaping the future of IT services and the outsourcing market*. Amongst the much hyped Cloud, Security and Consumerization were included the Value Chain and Componentization -- items that don't get so much Press hype but, according to Gartner, are fundamental forces that should be addressed. A new title: The IT Factory describes operating within these forces by applying Supply Chain Management for IT Infrastructure Services: Using the SCOR Model.
Specificaties
Inhoudsopgave
List of tables
Preface
Acknowledgments
Foreword
Introduction
Part 1: Principles
1. The IT Factory: Adressing the challenges of the It department
2. The main features of the IT factory
3. The IT Supply Chain Reference Model
Part 2: Practice
4. Set Up Shop
5. Business drivers and business strategy
6. IT Supply Chain Strategy - Part 1
7. IT Supply Chain metrics
8. IT Supply Chain Strategy - Part 2
9. Configuring the IT Supply Chain
10. The next steps
A: Appendix - Examples of IT Supply Chain configurations

