Preface. Part I: Introduction. 1. The Wicked Problem of Design. 1.1. Systems Design as a Wicked Problem. 1.2. A Research Narrative. 2. The CSCW Design Challenge. 2.1. Understanding Cooperative Work. 2.2. Designing Systems. 2.3. The Understanding - Designing Dialogue. 2.4. Summary. Part II: Evolution to the Locales Framework. 3. The wOrlds System. 3.1. A Brief wOrlds Tour. 3.2. Summary. 4. Systems Engineers at Work. 4.1. Appearance of Work in Isolation. 4.2. Breakdowns in Work. 4.3. Summary. 5. How Systems Engineers Accomplish Work. 5.1. Making Sense of an Unknowable Environment. 5.2. Working with Workspace Characteristics. 5.3. Work around Strategies. 5.4. Summary. 6. Moving From Space to Place. 6.1. Ethnography to Design. 6.2. wOrlds Away From the Systems Engineers' World. 6.3. From Space to Place in Systems Design. 6.4. Summary. Part III: The Locales Framework. 7. Introduction to the Locales Framework. 7.1. Locale as Unit of Analysis. 7.2. Overview of Framework Aspects. 7.3. Centres and Perspectives. 7.4. Summary. 8. Locales Framework Aspects. 8.1. Locale Foundations. 8.2. Civic Structure. 8.3. Individual Views. 8.4. Interaction Trajectory. 8.5. Mutuality. 8.6. Summary. 9. Locales Framework Approach. 9.1. Related Approaches. 9.2. Using the Locales Framework. 9.3. Summary. Part IV: Working with the Locales Framework. 10. Distributed Research Work: A Tale of Two Groups. 10.1. Introducing the Internet Exploration Unit (IEU). 10.2. Introducing the Romany Initiative. 10.3. Key Features of Collaboration. 10.4. Conclusions and Reflections. 11. Designing for Telehealth. 11.1. Current Intra-ICU Practice. 11.2. Current Remote Consultation Practice. 11.3. Evolving a Telehealth System in Practice. 11.4. Conclusions and Reflections. 12. CSCW Environment Design: Orbit and Tickertape. 12.1. Evolving Orbit. 12.2. The Coincidental Tickertape Lesson. 12.3. Summary. 13. Conclusions, Reflections and Future Work. 13.1. Review of the Locales Framework. 13.2. Reflections on Using the Framework. 13.3. Moving Forward - Future Work. 13.4. Postscript: Reflections from a Distance. 13.5. Conclusion. References. Index.
