Stephan Proksch
Springer International Publishing
e druk, 2016
9783319318837
Conflict Management
Specificaties
Gebonden, blz.
|
Engels
Springer International Publishing |
e druk, 2016
ISBN13: 9783319318837
Rubricering
Onderdeel van serie
Management for Professionals
Verwachte levertijd ongeveer 9 werkdagen
Samenvatting
This book draws on a wide range of
practical examples to describe how conflicts within organisations are
traditionally managed and the complementary conflict management methods that can
be employed. Stephan Proksch clearly explains these innovative methods and their
potential applications. The central focus is on mediation as an effective form
of conflict resolution. Discussion and questioning techniques as conflict
management tools are explained in simple and concise terms.
Specificaties
ISBN13:9783319318837
Taal:Engels
Bindwijze:gebonden
Uitgever:Springer International Publishing
Inhoudsopgave
Recognising and Resolving Conflicts.- Traditional Methods of Conflict Management.- Complementary Methods of Conflict Management.- Mediation.- Mediation Techniques.- Questioning Techniques.- Conflict Prevention.- Setting up an Internal Company Conflict Management System.- Establishment of Mediation Facilities within an Enterprise: Two Case Studies.- Check Lists, Mediation Agreement, Codes of Conduct.