Practical Guide to Call Center Technology

Select the Right Systems for Total Customer Satisfaction

Specificaties
Paperback, 504 blz. | Engels
CRC Press | 1e druk, 2002
ISBN13: 9781578200948
Rubricering
CRC Press 1e druk, 2002 9781578200948
Verwachte levertijd ongeveer 11 werkdagen

Samenvatting

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording

Specificaties

ISBN13:9781578200948
Taal:Engels
Bindwijze:Paperback
Aantal pagina's:504
Uitgever:CRC Press
Druk:1

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        Practical Guide to Call Center Technology