Quality Education @ a Distance: Conference overview; G. Davies, E. Stacey. Keynotes. Globalisation and reflexivity: some challenges for research into quality education mediated by ICTs; T. Evans. Quality assurance and quality development: what will make a difference? J. Calvert. Necessary aspects of quality in eLearning systems; H. Maurer. Stream A: Quality of systems that support online learning. Overview of stream A; G. Davies, B. Garner. What do we need to know about e-learning standards? M. Llamas, L. Anido, J. Rodríguez, M. Fernández, J. Santos, M. Caeiro. Quality model for multi-level course specification and delivery; B. Garner. Enhancing distance learning using quality digital libraries and CITIDEL; J.A.N. Lee, J. Impagliazzo, L. Cassel, E. Fox, L. Giles, D. Knox, M. Pérez-Quiñones. Systems support for virtualizing traditional courses in science and engineering; T. Ottmann, S. Trahasch, T. Lauer. A QoS-aware network supporting an E-learning framework; A. Pescapè, S. Russo, V. Vecchio, G. Ventre. Developing a local framework for quality in an online learning environment: a case study; R. McDougall, M. Flanders, R. Buchanan, S. Lindsay. Students' perspective of online learning; J. Coldwell, J. Wells. Digital libraries: quality resources for distance education; J. Impagliazzo, J.A.N. Lee, S. McKnight, N. McLaurin-Smith. Stream B: Quality of teaching and learning experiences. Overview of stream B; P.J. Smith, V. Lowery, E. Stacey. Quality practice in computer supported collaborative learning: identifying research gaps and opportunities; P.J. Smith, E. Stacey. Factors influencing quality online learning experiences; R. Oliver, J.Herrington. Building productive online learning communities: investigating and interacting with internet educational genres; R. Carlsen. Quality @ a distance includes preservice teachers: one democratic approach; N. Davis, R. Nilakanta. CMC to support an online learning environment; D. Chambers. Using concept maps to improve the quality of learning law at a distance; G. Samarawickrema, J. O'Reilly. Improving the quality of distance education through online learning; R. Benson. Actor network theory and the study of online learning: new perspectives on quality; L. Rowan, C. Bigum. Quantifying quality: an examination of the factors which define `quality' in a professional development program; V. Lowery. Stream C: Measuring quality: evaluation and assessment. Overview of stream C; F. Henri, B. Charlier. Developing an evaluation methodology for ICT supported learning: enhancing and promoting quality through 'change knowledge'; B. Charlier, J. Bonamy, M. Saunders. Evaluation for knowledge: an approach to supporting the quality of learners' community in higher education; F. Henri, B. Charlier, A. Daele, B. Pudelko. Regulation of training systems for adults in educational technology; B. Denis, S.-A. Piette. The challenge of measuring E-learning quality: some ideas from HCI; J. Wesson, L. Cowley. Improving distance education through Programme Quality Assurance; B. Davey, A. Tatnall. Stream D: Administration and policy to support quality education @ a distance. Overview of stream D; A. Forster, C. Dowling. Quality goes online: new challenges for Distance Education; I. Reid. Components of quality in distance education: distance education guidelines from different countries; R