<p>Section One: Strategy, Products, and Capacity</p><p></p><p></p><p>Chapter 1: Introduction </p><p></p><p></p><p>Chapter 2: Strategy </p><p></p><p></p><p>Chapter 3: Design of Products and Services </p><p></p><p></p><p>Chapter 4: Projects </p><p></p><p></p><p>Chapter 5: Strategic Capacity Management </p><p></p><p></p><p>5S Investment Analysis </p><p></p><p></p><p>Chapter 6: Learning Curves </p><p></p><p></p><p>Section Two: Manufacturing and Service Processes</p><p></p><p></p><p></p><p>Chapter 7: Manufacturing Processes </p><p></p><p></p><p>7S ManufacturingTechnology </p><p></p><p></p><p>Chapter 8: Facility Layout </p><p></p><p></p><p>Chapter 9: Service Processes </p><p></p><p></p><p>9S HealthCare </p><p></p><p></p><p>Chapter 10: Waiting Line Analysis and Simulation </p><p></p><p></p><p>Chapter 11: Process Design and Analysis </p><p></p><p></p><p>11S Operations Consulting </p><p></p><p></p><p>Chapter 12: Quality Management </p><p></p><p></p><p>Chapter 13: Statistical Quality Control </p><p></p><p></p><p>Section Three: Supply Chain Processes</p><p></p><p></p><p>Chapter 14: Lean Supply Chains </p><p></p><p></p><p>Chapter 15: Logistics and Distribution Management </p><p></p><p></p><p>Chapter 16: Global Sourcing and Procurement </p><p></p><p></p><p>Section Four: Supply and Demand Planning and Control</p><p></p><p></p><p>Chapter 17: The Internet of Things and ERP </p><p></p><p></p><p>Chapter 18: Forecasting </p><p></p><p></p><p>Chapter 19: Sales and Operations Planning </p><p></p><p></p><p>19S Linear Programming Using the Excel Solver </p><p></p><p></p><p>Chapter 20: Inventory Management </p><p></p><p></p><p>Chapter 21: Material Requirements Planning </p><p></p><p></p><p>Chapter 22: Workcenter Scheduling </p><p></p><p></p><p>22S Theory of Constraints </p><p></p><p></p><p>APPENDICES</p><p></p><p></p><p>A Interest Tables </p><p></p><p></p><p>B Negative Exponential Distribution: Values of E–x </p><p></p><p></p><p>C Areas of the Cumulative Standard Normal Distribution </p><p></p><p></p><p>D Uniformly Distributed Random Digits </p><p></p><p></p><p>E Answers to Selected Objective Questions</p>