<ul> <li>Biography</li> <li>Preface</li> <li>1: Introduction <ul> <li>Abstract </li> <li>1.1. A new business environment for complex engineering systems </li> <li>1.2. Examples of complex engineering systems </li> <li>1.3. Value for money </li> <li>1.4. Requirements of logistics for support </li> <li>1.5. Lean support services </li> <li>1.6. Concept of integration </li> <li>1.7. Preparedness </li></ul></li> <li>2: The life cycles of complex engineering systems <ul> <li>Abstract </li> <li>2.1. Complex engineering product life cycle </li> <li>2.2. Types of knowledge </li> <li>2.3. Tools and methods requirements </li> <li>2.4. Whole-of-life engineering </li></ul></li> <li>3: Systems acquisition principles <ul> <li>Abstract </li> <li>3.1. Systems-engineering approach </li> <li>3.2. User requirements </li> <li>3.3. Requirements analysis </li> <li>3.4. System specification </li> <li>3.5. Tender management </li></ul></li> <li>4: Systems design <ul> <li>Abstract </li> <li>4.1. Systems design process </li> <li>4.2. Systems modelling: functional, data, process </li> <li>4.3. Design for sustainability </li> <li>4.4. Tool design </li> <li>4.5. Design verification </li> <li>4.6. Design freeze </li> <li>4.7. Maintenance requirement determination </li> <li>4.8. Reliability-Centred maintenance (RCM) </li> <li>4.9. Certification </li></ul></li> <li>5: Management of engineering-design changes <ul> <li>Abstract </li> <li>5.1. In-service phase </li> <li>5.2. In-service engineering support </li> <li>5.3. In-service system safety </li> <li>5.4. COTS-item obsolescence management </li></ul></li> <li>6: Systems prototyping and testing <ul> <li>Abstract </li> <li>6.1. Prototyping </li> <li>6.2. Experimental design </li> <li>6.3. Physical testing </li> <li>6.4. Virtual testing </li></ul></li> <li>7: Operations support and logistics <ul> <li>Abstract </li> <li>7.1. Process modelling </li> <li>7.2. Vehicle routing </li> <li>7.3. Provisioning and inventory analysis </li> <li>7.4. Remote support technologies </li></ul></li> <li>8: Systems maintenance and reliability <ul> <li>Abstract </li> <li>8.1. Types of maintenance </li> <li>8.2. Maintenance of in-service systems </li> <li>8.3. Assessing an inspect-replace plan </li> <li>8.4. Maintenance contract risk assessment </li></ul></li> <li>9: Mid-life upgrades <ul> <li>Abstract </li> <li>9.1. Systems upgradability </li> <li>9.2. Data authority </li> <li>9.3. Storage and indexing </li> <li>9.4. Assessment of information </li> <li>9.5. Best time to upgrade </li> <li>9.6. Release to service </li></ul></li> <li>10: Architecture for designing support systems <ul> <li>Abstract </li> <li>10.1. Characteristics of enterprise architecture for service systems </li> <li>10.2. Enterprise-modelling methodologies </li> <li>10.3. Systems architecture </li> <li>10.4. Support systems design case studies </li> <li>10.5. Transition management </li></ul></li> <li>11: Performance and risks analysis <ul> <li>Abstract </li> <li>11.1. Value and performance in service </li> <li>11.2. Development of performance indicators </li> <li>11.3. Evaluation of contract fulfilment capability </li> <li>11.4. Failure analysis </li> <li>11.5. Contractual risks of in-service assets </li> <li>11.6. In-service risks </li></ul></li> <li>12: Continuous improvement <ul> <li>Abstract </li> <li>12.1. The need for continuous improvement </li> <li>12.2. Six-sigma processes </li> <li>12.3. Enterprise transformation modelling </li></ul></li> <li>13: Final remarks <ul> <li>Abstract </li> <li>13.1. Intangible assets in support system lifecycle </li></ul></li> <li>Index</li></ul>