Cisco Networking Academy
Pearson Education
e druk, 2019
9780135612163
IT Essentials Course Booklet v7
Specificaties
Paperback, blz.
|
Engels
Pearson Education |
e druk, 2019
ISBN13: 9780135612163
Rubricering
Verwachte levertijd ongeveer 9 werkdagen
Samenvatting
Your Cisco Networking Academy Course Booklet is designed as a study resource you can easily read, highlight, and review on the go, wherever the Internet is not available or practical: The text is extracted directly, word-for-word, from the online course so you can highlight important points and take notes in the "Your Chapter Notes" section. Headings with the exact page correlations provide a quick reference to the online course for your classroom discussions and exam preparation. An icon system directs you to the online curriculum to take full advantage of the images embedded within the Networking Academy online course interface and reminds you to do the labs, interactive activities, packet tracer activities, watch videos, and take the chapter quizzes.
Specificaties
Inhoudsopgave
<p style="margin:0px;"> Chapter 1 Introduction to Personal Computer Hardware 1</p> <p style="margin:0px;"></p> <p style="margin:0px;">1.0 Introduction to Personal Computers 1</p> <p style="margin:0px;">1.1 Personal Computers 1</p> <p style="margin:0px;"> 1.1.1 What is in a Computer? 1</p> <p style="margin:0px;"> 1.1.2 Electrical and ESD Safety 1</p> <p style="margin:0px;">1.2 PC Components 2</p> <p style="margin:0px;"> 1.2.1 Case and power supplies 2</p> <p style="margin:0px;"> 1.2.2 Motherboards 4</p> <p style="margin:0px;"> 1.2.3 CPUs and Cooling Systems 6</p> <p style="margin:0px;"> 1.2.4 Memory 6</p> <p style="margin:0px;"> 1.2.5 Adapter Cards and Expansion Slots 8</p> <p style="margin:0px;"> 1.2.6 Hard disk drives and SSDs 9</p> <p style="margin:0px;"> 1.2.7 Optical Storage Devices 11</p> <p style="margin:0px;"> 1.2.8 Ports, Cables, and Adaptors 11</p> <p style="margin:0px;"> 1.2.9 Input Devices 12</p> <p style="margin:0px;"> 1.2.10 Output Devices 12</p> <p style="margin:0px;">1.3 Computer Disassembly 13</p> <p style="margin:0px;"> 1.3.1 The Technician’s Toolkit 13</p> <p style="margin:0px;"> 1.3.2 Computer Disassembly 13</p> <p style="margin:0px;">1.4 Summary 14</p> <p style="margin:0px;">Chapter 1 Quiz 15</p> <p style="margin:0px;">Chapter 1 Exam 15</p> <p style="margin:0px;">Your Chapter Notes 15</p> <p style="margin:0px;">Chapter 2 PC Assembly 17</p> <p style="margin:0px;">2.0 Introduction to PC Assembly 17</p> <p style="margin:0px;">2.1 Assemble the Computer 17</p> <p style="margin:0px;"> 2.1.1 General and Fire Safety 17</p> <p style="margin:0px;"> 2.1.2 Open the Case and Connect the Power Supply 17</p> <p style="margin:0px;"> 2.1.3 Install the Motherboard Components 19</p> <p style="margin:0px;"> 2.1.4 Install Internal Drives 21</p> <p style="margin:0px;"> 2.1.5 Install the Adapter Cards 23</p> <p style="margin:0px;"> 2.1.6 Select Additional Storage 25</p> <p style="margin:0px;"> 2.1.7 Install the Cables 26</p> <p style="margin:0px;">2.2 Summary 28</p> <p style="margin:0px;">Chapter 2 Quiz 30</p> <p style="margin:0px;">Chapter 2 Exam 30</p> <p style="margin:0px;">Your Chapter Notes 30</p> <p style="margin:0px;">Chapter 3 Advanced Computer Hardware 31</p> <p style="margin:0px;">3.0 Introduction to Advanced Computer Hardware 31</p> <p style="margin:0px;">3.1 Boot the Computer 31</p> <p style="margin:0px;"> 3.1.1 POST, BIOS, CMOS and UEFI 31</p> <p style="margin:0px;"> 3.1.2 BIOS/UEFI Configuration 33</p> <p style="margin:0px;">3.2 Electrical Power 35</p> <p style="margin:0px;"> 3.2.1 Wattage and Voltage 35</p> <p style="margin:0px;"> 3.2.2 Power Fluctuation and Protection 36</p> <p style="margin:0px;">3.3 Advanced Computer Functionality 37</p> <p style="margin:0px;"> 3.3.1 CPU Architectures and Operation 37</p> <p style="margin:0px;"> 3.3.2 RAID 39</p> <p style="margin:0px;"> 3.3.3 Ports, Connectors, and Cables 40</p> <p style="margin:0px;"> 3.3.4 Monitors 41</p> <p style="margin:0px;">3.4 Computer Configuration 42</p> <p style="margin:0px;"> 3.4.1 Upgrade Computer Hardware 42</p> <p style="margin:0px;"> 3.4.2 Configurations for Specialized Computers 45</p> <p style="margin:0px;">3.5 Protecting the Environment 47</p> <p style="margin:0px;"> 3.5.1 Safe Disposal of Equipment and Supplies 47</p> <p style="margin:0px;">3.6 Summary 48</p> <p style="margin:0px;">Chapter 3 Quiz 50</p> <p style="margin:0px;">Chapter 3 Exam 50</p> <p style="margin:0px;">Your Chapter Notes 50</p> <p style="margin:0px;">Chapter 4 Preventive Maintenance and Troubleshooting 51</p> <p style="margin:0px;">4.0 Introduction 51</p> <p style="margin:0px;">4.1 Preventive Maintenance 51</p> <p style="margin:0px;"> 4.1.1 PC Preventive Maintenance Overview 51</p> <p style="margin:0px;">4.2 Troubleshooting Process 53</p> <p style="margin:0px;"> 4.2.1 Troubleshooting Process Steps 53</p> <p style="margin:0px;"> 4.2.2 Common Problems and Solutions for PCs 58</p> <p style="margin:0px;"> 4.2.3 Apply Troubleshooting Process to Computer Components and Peripherals 58</p> <p style="margin:0px;">4.3 Summary 60</p> <p style="margin:0px;">Chapter 4 Quiz 61</p> <p style="margin:0px;">Chapter 4 Exam 61</p> <p style="margin:0px;">Your Chapter Notes 61</p> <p style="margin:0px;">Chapter 5 Networking Concepts 63</p> <p style="margin:0px;">5.0 Introduction 63</p> <p style="margin:0px;">5.1 Network Components and Types 63</p> <p style="margin:0px;"> 5.1.1 Types of Networks 63</p> <p style="margin:0px;"> 5.1.2 Internet Connection Types 64</p> <p style="margin:0px;">5.2 Networking Protocols, Standards, and Services 67</p> <p style="margin:0px;"> 5.2.1 Transport Layer Protocols 67</p> <p style="margin:0px;"> 5.2.2 Application Port Numbers 68</p> <p style="margin:0px;"> 5.2.3 Wireless Protocols 69</p> <p style="margin:0px;"> 5.2.4 Network Services 70</p> <p style="margin:0px;">5.3 Network Devices 73</p> <p style="margin:0px;"> 5.3.1 Basic Network Devices 73</p> <p style="margin:0px;"> 5.3.2 Security Devices 76</p> <p style="margin:0px;"> 5.3.3 Other Network Devices 77</p> <p style="margin:0px;">5.4 Network Cables 79</p> <p style="margin:0px;"> 5.4.1 Network Tools 79</p> <p style="margin:0px;"> 5.4.2 Copper Cables and Connectors 79</p> <p style="margin:0px;"> 5.4.3 Fiber Cables and Connectors 80</p> <p style="margin:0px;">5.5 Summary 81</p> <p style="margin:0px;">Chapter 5 Quiz 83</p> <p style="margin:0px;">Chapter 5 Exam 83</p> <p style="margin:0px;">Your Chapter Notes 83</p> <p style="margin:0px;">Chapter 6 Applied Networking 85</p> <p style="margin:0px;">6.0 Introduction 85</p> <p style="margin:0px;">6.1 Device to Network Connection 85</p> <p style="margin:0px;"> 6.1.1 Network Addressing 85</p> <p style="margin:0px;"> 6.1.2 Configure a NIC 89</p> <p style="margin:0px;"> 6.1.3 Configure a Wired and Wireless Network 92</p> <p style="margin:0px;"> 6.1.4 Firewall Settings 94</p> <p style="margin:0px;"> 6.1.5 IoT Device Configuration 97</p> <p style="margin:0px;">6.2 Basic Troubleshooting Process for Networks 98</p> <p style="margin:0px;"> 6.2.1 Applying the Troubleshooting Process to 98</p> <p style="margin:0px;"> 6.2.2 Network Problems and Solutions 99</p> <p style="margin:0px;">6.3 Summary 99</p> <p style="margin:0px;">Chapter 6 Quiz 101</p> <p style="margin:0px;">Chapter 6 Exam 101</p> <p style="margin:0px;">Your Chapter Notes 101</p> <p style="margin:0px;">Chapter 7 Laptops and Other Mobile Devices 103</p> <p style="margin:0px;">7.0 Introduction 103</p> <p style="margin:0px;">7.1 Characteristics of laptops and other mobile devices 103</p> <p style="margin:0px;"> 7.1.1 Mobile Device Overview 103</p> <p style="margin:0px;"> 7.1.2 Laptop Components 106</p> <p style="margin:0px;"> 7.1.3 Laptop Display Components 108</p> <p style="margin:0px;">7.2 Laptop Configuration 109</p> <p style="margin:0px;"> 7.2.1 Power Settings Configuration 109</p> <p style="margin:0px;"> 7.2.2 Wireless Configuration 110</p> <p style="margin:0px;">7.3 Laptop Hardware and Component Installation and Configuration 112</p> <p style="margin:0px;"> 7.3.1 Expansion Slots 112</p> <p style="margin:0px;"> 7.3.2 Replacing Laptop Components 114</p> <p style="margin:0px;">7.4 Other Mobile Device Hardware Overview 117</p> <p style="margin:0px;"> 7.4.1 Other Mobile Device Hardware 117</p> <p style="margin:0px;"> 7.4.2 Specialty Mobile Devices 118</p> <p style="margin:0px;">7.5 Network Connectivity and Email 119</p> <p style="margin:0px;"> 7.5.1 Wireless and Cellular Data Networks 119</p> <p style="margin:0px;"> 7.5.2 Bluetooth 121</p> <p style="margin:0px;"> 7.5.3 Configuring Email 122</p> <p style="margin:0px;"> 7.5.4 Mobile Device Synchronization 124</p> <p style="margin:0px;">7.6 Preventive Maintenance for Laptops and other Mobile Devices 126</p> <p style="margin:0px;"> 7.6.1 Scheduled Maintenance for Laptops and other Mobile Devices 126</p> <p style="margin:0px;">7.7 Basic Troubleshooting Process for Laptops and other Mobile Devices 127</p> <p style="margin:0px;"> 7.7.1 Applying the Troubleshooting Process to Laptops and other Mobile Devices 127</p> <p style="margin:0px;"> 7.7.2 Common Problems and Solutions for Laptops and Other Mobile Devices 128</p> <p style="margin:0px;">7.8 Summary 129</p> <p style="margin:0px;">Chapter 7 Quiz 131</p> <p style="margin:0px;">Chapter 7 Exam 131</p> <p style="margin:0px;">Your Chapter Notes 131</p> <p style="margin:0px;">Chapter 8 Printers 133</p> <p style="margin:0px;">8.0 Introduction 133</p> <p style="margin:0px;">8.1 Common Printer Features 133</p> <p style="margin:0px;"> 8.1.1 Characteristics and Capabilities 133</p> <p style="margin:0px;"> 8.1.2 Printer Connections 135</p> <p style="margin:0px;">8.2 Printer Type Comparison 135</p> <p style="margin:0px;"> 8.2.1 Inkjet Printers 135</p> <p style="margin:0px;"> 8.2.2 Laser Printers 135</p> <p style="margin:0px;"> 8.2.3 Laser Printing Process 136</p> <p style="margin:0px;"> 8.2.4 Thermal Printers and Impact Printers 136</p> <p style="margin:0px;"> 8.2.5 Virtual Printers 137</p> <p style="margin:0px;"> 8.2.6 3D Printers 137</p> <p style="margin:0px;">8.3 Installing and Configuring Printers 138</p> <p style="margin:0px;"> 8.3.1 Installing and Updating a Printer 138</p> <p style="margin:0px;"> 8.3.2 Configuring Options and Default Settings 139</p> <p style="margin:0px;"> 8.3.3 Optimizing Printer Performance 139</p> <p style="margin:0px;">8.4 Sharing Printers 140</p> <p style="margin:0px;"> 8.4.1 Operating System Settings for Sharing Printers 140</p> <p style="margin:0px;"> 8.4.2 Print Servers 141</p> <p style="margin:0px;">8.5 Maintaining and Troubleshooting Printers 143</p> <p style="margin:0px;"> 8.5.1 Printer Preventive Maintenance 143</p> <p style="margin:0px;"> 8.5.2 Inkjet Printer Preventive Maintenance 143</p> <p style="margin:0px;"> 8.5.3 Laser Printer Preventive Maintenance 144</p> <p style="margin:0px;"> 8.5.4 Thermal Printer Preventive Maintenance 145</p> <p style="margin:0px;"> 8.5.5 Impact Printer Preventive Maintenance 145</p> <p style="margin:0px;"> 8.5.6 3D Printer Preventive Maintenance 145</p> <p style="margin:0px;"> 8.5.7 Applying the Troubleshooting Process to Printers 146</p> <p style="margin:0px;"> 8.5.8 Problems and Solutions 147</p> <p style="margin:0px;">8.6 Summary 147</p> <p style="margin:0px;">Chapter 8 Quiz 149</p> <p style="margin:0px;">Chapter 8 Exam 149</p> <p style="margin:0px;">Your Chapter Notes 149</p> <p style="margin:0px;">Chapter 9 Virtualization and Cloud Computing 151</p> <p style="margin:0px;">9.0 Introduction 151</p> <p style="margin:0px;">9.1 Virtualization 151</p> <p style="margin:0px;"> 9.1.1 Virtualization 151</p> <p style="margin:0px;"> 9.1.2 Client-Side Virtualization 153</p> <p style="margin:0px;">9.2 Cloud Computing 155</p> <p style="margin:0px;"> 9.2.1 Cloud Computing Applications 155</p> <p style="margin:0px;"> 9.2.2 Cloud Services 155</p> <p style="margin:0px;">9.3 Summary 156</p> <p style="margin:0px;">Chapter 9 Quiz 158</p> <p style="margin:0px;">Chapter 9 Exam 158</p> <p style="margin:0px;">Your Chapter Notes 158</p> <p style="margin:0px;">Chapter 10 Windows Installation 159</p> <p style="margin:0px;">10.0 Introduction 159</p> <p style="margin:0px;">10.1 Modern Operating Systems 159</p> <p style="margin:0px;"> 10.1.1 Operating System Features 159</p> <p style="margin:0px;"> 10.1.2 Customer Requirements for an Operating System 160</p> <p style="margin:0px;"> 10.1.3 Operating System Upgrades 162</p> <p style="margin:0px;">10.2 Disk Management 163</p> <p style="margin:0px;"> 10.2.1 Disk Management 163</p> <p style="margin:0px;">10.3 Installation and Boot Sequence 166</p> <p style="margin:0px;"> 10.3.1 Basic Windows Installation 166</p> <p style="margin:0px;"> 10.3.2 Custom Installation Options 167</p> <p style="margin:0px;"> 10.3.3 Windows Boot Sequence 170</p> <p style="margin:0px;">10.4 Summary 171</p> <p style="margin:0px;">Chapter 10 Quiz 172</p> <p style="margin:0px;">Chapter 10 Exam 172</p> <p style="margin:0px;">Your Chapter Notes 172</p> <p style="margin:0px;">Chapter 11 Windows Configuration 173</p> <p style="margin:0px;">11.0 Introduction 173</p> <p style="margin:0px;">11.1 Windows Desktop and File Explorer 173</p> <p style="margin:0px;"> 11.1.1 Comparing Windows Versions 173</p> <p style="margin:0px;"> 11.1.2 The Windows Desktop 175</p> <p style="margin:0px;"> 11.1.3 Windows Task Manager 178</p> <p style="margin:0px;"> 11.1.4 Windows File Explorer 180</p> <p style="margin:0px;">11.2 Configure Windows with Control Panels 183</p> <p style="margin:0px;"> 11.2.1 Control Panel Utilities 183</p> <p style="margin:0px;"> 11.2.2 User and Account Control Panel Items 184</p> <p style="margin:0px;"> 11.2.3 Network and Internet Control Panels 185</p> <p style="margin:0px;"> 11.2.4 Display Settings and Control Panel 187</p> <p style="margin:0px;"> 11.2.5 Power and System Control Panels 188</p> <p style="margin:0px;"> 11.2.6 Hardware and Sound Control Panels 190</p> <p style="margin:0px;"> 11.2.7 Clock, Region, and Language 191</p> <p style="margin:0px;"> 11.2.8 Programs and Features Control Panels 192</p> <p style="margin:0px;"> 11.2.9 Other Control Panels 193</p> <p style="margin:0px;">11.3 System Administration 194</p> <p style="margin:0px;"> 11.3.1 Administrative Tools 194</p> <p style="margin:0px;"> 11.3.2 System Utilities 197</p> <p style="margin:0px;"> 11.3.3 Disk Management 199</p> <p style="margin:0px;"> 11.3.4 Application Installation and Configuration 202</p> <p style="margin:0px;">11.4 Command-Line Tools 204</p> <p style="margin:0px;"> 11.4.1 Using Windows CLI 204</p> <p style="margin:0px;"> 11.4.2 File System CLI Commands 205</p> <p style="margin:0px;"> 11.4.3 Disk CLI Commands 206</p> <p style="margin:0px;"> 11.4.4 Task and System CLI Commands 207</p> <p style="margin:0px;"> 11.4.5 Other Useful CLI Commands 207</p> <p style="margin:0px;">11.5 Windows Networking 208</p> <p style="margin:0px;"> 11.5.1 Network Sharing and Mapping Drives 208</p> <p style="margin:0px;"> 11.5.2 Sharing Local Resources with Others 210</p> <p style="margin:0px;"> 11.5.3 Configure a Wired Network Connection 211</p> <p style="margin:0px;"> 11.5.4 Configure a Wireless Network Interfaces in Windows 213</p> <p style="margin:0px;"> 11.5.5 Remote Access Protocols 213</p> <p style="margin:0px;"> 11.5.6 Remote Desktop and Assistance 214</p> <p style="margin:0px;">11.6 Common Preventive Maintenance Techniques for Operating Systems 215</p> <p style="margin:0px;"> 11.6.1 OS Preventive Maintenance Plan 215</p> <p style="margin:0px;"> 11.6.2 Backup and Restore 217</p> <p style="margin:0px;">11.7 Basic Troubleshooting Process for Windows Operating Systems 218</p> <p style="margin:0px;"> 11.7.1 Applying Troubleshooting Process to Windows Operating Systems 218</p> <p style="margin:0px;"> 11.7.2 Common Problems and Solutions for Windows Operating Systems 219</p> <p style="margin:0px;"> 11.7.3 Advanced Troubleshooting for Windows Operating Systems 219</p> <p style="margin:0px;">11.8 Summary 219</p> <p style="margin:0px;">Chapter 11 Quiz 221</p> <p style="margin:0px;">Chapter 11 Exam 221</p> <p style="margin:0px;">Your Chapter Notes 221</p> <p style="margin:0px;">Chapter 12 Mobile, Linux, and macOS Operating Systems 223</p> <p style="margin:0px;">12.0 Introduction 223</p> <p style="margin:0px;">12.1 Mobile Operating Systems 223</p> <p style="margin:0px;"> 12.1.1 Android vs. iOS 223</p> <p style="margin:0px;"> 12.1.2 Android Touch Interface 224</p> <p style="margin:0px;"> 12.1.3 iOS Touch Interface 224</p> <p style="margin:0px;"> 12.1.4 Common Mobile Device Features 225</p> <p style="margin:0px;">12.2 Methods for Securing Mobile Devices 227</p> <p style="margin:0px;"> 12.2.1 Screen Locks and Biometric Authentication 227</p> <p style="margin:0px;"> 12.2.2 Cloud-Enabled Services for Mobile Devices 227</p> <p style="margin:0px;"> 12.2.3 Software Security 228</p> <p style="margin:0px;">12.3 Linux and macOS Operating Systems 230</p> <p style="margin:0px;"> 12.3.1 Linux and macOS tools and features 230</p> <p style="margin:0px;"> 12.3.2 Linux and macOS Best Practices 233</p> <p style="margin:0px;"> 12.3.3 Basic CLI Commands 234</p> <p style="margin:0px;">12.4 Basic Troubleshooting Process for Mobile, Linux, and macOS Operating Systems 236</p> <p style="margin:0px;"> 12.4.1 Applying the Troubleshooting Process to Mobile, Linux, and macOS Operating Systems 236</p> <p style="margin:0px;"> 12.4.2 Common Problems and Solutions for Other Operating Systems 237</p> <p style="margin:0px;">12.5 Summary 237</p> <p style="margin:0px;">Chapter 12 Quiz 239</p> <p style="margin:0px;">Chapter 12 Exam 239</p> <p style="margin:0px;">Your Chapter Notes 239</p> <p style="margin:0px;">Chapter 13 Security 241</p> <p style="margin:0px;">13.0 Introduction 241</p> <p style="margin:0px;">13.1 Security Threats 241</p> <p style="margin:0px;"> 13.1.1 Malware 241</p> <p style="margin:0px;"> 13.1.2 Preventing Malware 243</p> <p style="margin:0px;"> 13.1.3 Network Attacks 246</p> <p style="margin:0px;"> 13.1.4 Social Engineering Attacks 247</p> <p style="margin:0px;">13.2 Security Procedures 248</p> <p style="margin:0px;"> 13.2.1 Security Policy 248</p> <p style="margin:0px;"> 13.2.2 Protecting Physical Equipment 249</p> <p style="margin:0px;"> 13.2.3 Protecting Data 250</p> <p style="margin:0px;"> 13.2.4 Data Destruction 253</p> <p style="margin:0px;">13.3 Securing Windows Workstations 254</p> <p style="margin:0px;"> 13.3.1 Securing a Workstation 254</p> <p style="margin:0px;"> 13.3.2 Windows Local Security Policy 256</p> <p style="margin:0px;"> 13.3.3 Managing Users and Groups 258</p> <p style="margin:0px;"> 13.3.4 Windows Firewall 260</p> <p style="margin:0px;"> 13.3.5 Web Security 262</p> <p style="margin:0px;"> 13.3.6 Security Maintenance 264</p> <p style="margin:0px;">13.4 Wireless Security 265</p> <p style="margin:0px;"> 13.4.1 Configure Wireless Security 265</p> <p style="margin:0px;">13.5 Basic Troubleshooting Process for Security 268</p> <p style="margin:0px;"> 13.5.1 Applying the Troubleshooting Process to Security 268</p> <p style="margin:0px;"> 13.5.2 Common Problems and Solutions for Security 269</p> <p style="margin:0px;">13.6 Summary 269</p> <p style="margin:0px;">Chapter 13 Quiz 271</p> <p style="margin:0px;">Chapter 13 Exam 271</p> <p style="margin:0px;">Your Chapter Notes 271</p> <p style="margin:0px;">Chapter 14 The IT Professional 273</p> <p style="margin:0px;">14.0 Introduction 273</p> <p style="margin:0px;">14.1 Communication Skills and the IT Professional 273</p> <p style="margin:0px;"> 14.1.1 Communication Skills, Troubleshooting, and Professional Behavior 273</p> <p style="margin:0px;"> 14.1.2 Working with a Customer 275</p> <p style="margin:0px;"> 14.1.3 Professional Behavior 276</p> <p style="margin:0px;"> 14.1.4 The Customer Call 277</p> <p style="margin:0px;">14.2 Operational Procedures 280</p> <p style="margin:0px;"> 14.2.1 Documentation 280</p> <p style="margin:0px;"> 14.2.2 Change Management 281</p> <p style="margin:0px;"> 14.2.3 Disaster Prevention and Recovery 281</p> <p style="margin:0px;">14.3 Ethical and Legal Considerations 284</p> <p style="margin:0px;"> 14.3.1 Ethical and Legal Considerations in the IT Profession 284</p> <p style="margin:0px;"> 14.3.2 Legal Procedures Overview 287</p> <p style="margin:0px;">14.4 Call Center Technicians 289</p> <p style="margin:0px;"> 14.4.1 Call Centers, Level One and Level Two Technicians 289</p> <p style="margin:0px;"> 14.4.2 Basic Scripting and the IT Professional 291</p> <p style="margin:0px;">14.5 Summary 292</p> <p style="margin:0px;">Chapter 14 Quiz 294</p> <p style="margin:0px;">Chapter 14 Exam 294</p> <p style="margin:0px;">Your Chapter Notes 294</p> <p style="margin:0px;"> </p> <p style="margin:0px;"> </p> <p style="margin:0px;">9780135612163 TOC 10/1/2019</p>
