Becoming a Successful Manager, Second Edition

PART I Knowing the Territory<br/>1 What Is a Professional Manager?<br/>2 Defining Your Role<br/>3 The Staff Mosaic—Working Together<br/>4 Understanding Each Person in Your Department<br/>5 Clarifying What You and Your Employees Have in Common<br/>PART II Establishing a Solid Departmental Foundation<br/>6 Adopting Positive and Productive Attitudes<br/>7 Perpetuating a Problem-Solving Culture<br/>8 Listening—Really Listen and You Will Hear More than Words<br/>9 Mastering the Art of Asking Questions<br/>10 Eliminating Weeds from Your Departmental Garden<br/>11 Giving the Gift of Constructive Criticism<br/>PART III Building on Your Foundation<br/>12 Hiring the Right People<br/>13 Conducting Meaningful Performance Reviews<br/>14 Delegating Effectively and Empowering Employees to Take Risks<br/>15 Mastering Productive Meetings Is as Easy as PIE<br/>16 Resolving Conflicts<br/>17 Handling Harassment<br/>18 Moving Forward<br/>Appendix<br/>Index