James Martin
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James Martin
Operational Excellence
Operational Excellence, Second Edition – Breakthrough Strategies for Improving Customer Experience and Productivity brings together leading-edge tools, methods, and concepts to provide process improvement experts a reference to improve their organization’s quality, productivity, and customer service operations.
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James Martin
Antonio Gramsci
From the sociology of modern capitalism to state theory and cultural and media studies, Gramsci's ideas have become a central component of mainstream social and political thought since the publication of his writings, in English, in the 1960s.
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