Leon Bosma
- Auteur
Leon Bosma is a Certified Customer Experience Professional (CCXP) and consultant at Kyden. He specializes in customer & growth strategy and transformation. Leon guides B2B and B2C organizations in embedding customer experience at their core and demonstrates how CX can be a strategic lever for sustainable growth.
Leon Bosma is a Certified Customer Experience Professional (CCXP) and consultant at Kyden. He specializes in customer & growth strategy and transformation. Leon guides B2B and B2C organizations in embedding customer experience at their core and demonstrates how CX can be a strategic lever for sustainable growth.
Geschreven door Leon Bosma
Anika Siepel
Leon Bosma
Sustainable Experiences
This book shows you how to design customer experience that makes sustainable behavior the easy, obvious and rewarding choice.
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Sustainable Experiences - Customer experience as fast track for sustainable growth
| 3 november 2025
Steeds meer organisaties willen verduurzamen, maar worstelen met de vertaalslag van intentie naar actie. In Sustainable Experiences laten Anika Siepel en Leon Bosma zien hoe customer experience de sleutel kan zijn tot duurzame groei. Hun boek biedt een praktisch en inspirerend kompas voor organisaties die klanten willen meenemen in hun duurzame ambities.